Communication Skills

Help your teams to achieve peak performance with a range of bespoke programmes to develop their leadership communication skills.

Personal resilience skills programme

Never before have we been faced with such challenges that drain energy, push emotional hotspots and distract attention. We’re faced with constant pressures at home and at work that hijack wellbeing and drain morale. 

They’re often the reason that your team turns down a promotion or ignores the opportunity to change role.  What if you took this opportunity to help your team to shift their view of themselves and their horizons?

Because relating to others begins with an understanding of ourselves. Resilience skills are the first step to great communication skills

Resilience is a skill that can be learnt.  Resilient people tend to be happier, have better relationships, higher life satisfaction and experience less anxiety. This programme explores sources of resilience and looks at practical changes that can be made to face life and work challenges. With the right mindset, adversity becomes opportunity.

Communication skills and resilience skills in one programme:

We’ll help participants to explore personal triggers and to implement a suite of tools and techniques to fight default responses. You can expect your team to develop a greater understanding of themselves and their relationships with others. With practical take-aways and learning actions to implement after each session, your team will find ways to unlock lasting change in how they view themselves.

Suggested programme content:

These modules can be adapted and tailored to your specific needs.

Module 1

Looking through a different lens – introduction to resilience. The four key components. How does emotion affect our response to challenging situations? Changing your mindset. Explore your personal triggers and be provided with a suite of tools and techniques to fight your filters and default reactions.

Module 2

Building Resilience and getting used to feeling uncomfortable – Overcoming imposter syndrome/building confidence. Managing your inner critic. Dealing with stumbling blocks. Learning to be bold.

Module 3

The Double Shift… How work-smart are you?  Balancing – separating and blending – work and personal life to achieve your goals.  Being flexible. Switching off. Building your sources of support.

procrastinate presentation

Module 4

Rust Out v Burn Out – Making fear your friend. Learning how to say “Yes…IF!” Managing conflict and negativity.  Know your own stress patterns. Making work, work for you.  If you say yes to this, what are you saying no to?


Managing business relationships

Misunderstandings happen all the time. At work with colleagues. In relationships with clients. At home with family. For these conversations, the cost of failure is high. And when the parties communicating have a mismatch of expectations, that leads to frustration and a breakdown of relationships.

But it doesn’t have to be like this. If your team could enter into challenging conversations knowing how to manage the process, what would that do for their wellbeing, resilience and feeling of fulfilment at work?

This Managing Business Relationships programme takes your team on a journey, helping to build their confidence and providing them with a practical toolbox of techniques to manage conversations with even the most demanding of customers, colleagues and stakeholders.

The result? Your team will build stronger relationships, bounce back from difficult encounters more quickly and feel equipped to make their voice heard.

1. Emotional Intelligence

2. Your Conversation Toolkit

3. Active listening

How does this programme help your team’s communication skills?

“The simple but fun practice sessions really helped me when I faced a horrible situation recently. Made a big difference to how I prepared.”

“My client phoned recently to apologise for how they had been treating my team after I stepped up to assert myself.”

“So many useful tips for dealing with stressful clients. A godsend.”

“Gave me a different view of the world. I have been on similar courses in the past but I thought this one was the best.”

Learning Pool 2020


Exceptional Executive Presence

Your executive presence is about your ability to inspire confidence in those around you. It’s how you respond in conditions of stress and uncertainty. It’s about closing the gap between how you perceive yourself and how others perceive you. Your executive presence is a skill, not a personality trait. And like any other skill it can be learnt.

Grow your leadership pipeline and support your talent to achieve their full potential. This programme helps the emerging leaders within your organisation to grow their influencing skills in meetings, presentations and interactions with clients and internals stakeholders.  We’ll help your team to identify the mindset shifts and daily habits that they can cultivate to build executive presence.  We’ll give them access to practical tools to communicate with clarity, charisma and confidence every time they’re visible to their professional network.  

Part 1. Emotional intelligence

Part 2.  Your speaker presence

Part 3.  Context switching and building your authority

Part 4. Growing your influence